Support
We read every message and reply in English or Turkish.
Email support@dustfox.app
Tell us your device model and iOS version, and what you expected to happen. If something looks
wrong on screen, a screenshot helps more than a description.
Common questions
I deleted photos but my storage did not change.
This is normal, and it is iOS behaviour rather than a bug. Deleted items move to the Recently Deleted album in Apple Photos and stay there for 30 days so you can change your mind. The space comes back when that album is emptied: open Photos → Albums → Recently Deleted → Select → Delete All.
I bought Pro but the app still shows a limit.
Open DustFox, go to the Pro screen and tap Restore purchases. Make sure the device is signed in with the same Apple Account that made the purchase. If Pro came through Family Sharing, check that the purchase is shared and that you are in the family group. If it still does not appear, email us — we can help you work out where it went.
Can I get a refund?
Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com. We would still like to hear what went wrong.
Will Pro renew or charge me again?
No. Pro is a one-time purchase. It is not a subscription, there is nothing to cancel, and no further charge will be made.
Some of my photos are not listed.
By default DustFox only shows frames whose original is stored on the device, because those are the only ones that free space when deleted. If you use iCloud Photos, much of your library may live in the cloud. Turn on the iCloud switch to see everything.
Is compression safe? Will I lose quality?
Shrinking re-encodes a video with HEVC at the same resolution and frame rate. The visual difference is designed to be imperceptible, but the result is a new file that replaces the original. If a video is irreplaceable, back it up first. DustFox also refuses to keep a result that did not actually get smaller.
Does DustFox upload my photos anywhere?
No. Every scan, comparison and compression runs on your device, and scanning works with the network turned off. The only internet use is buying or restoring Pro, which Apple handles. See the Privacy Policy.
The duplicate finder kept the wrong photo.
You can always override it — nothing is deleted until you confirm. In a duplicate group, tap the breakdown to see exactly how the choice was made, measure by measure: sharpness, exposure, resolution and file size. If you disagree, pick a different keeper before deleting.
Which languages and devices are supported?
DustFox runs on iPhone and iPad and is available in 17 languages. It follows your iOS language automatically, and you can also pick a language inside the app under Settings.
How do I report a bug or ask for a feature?
Email support@dustfox.app. Feature requests are genuinely welcome; a lot of what is in the app started as one.
Accessibility
DustFox supports Dynamic Type at every text size, Reduce Motion, VoiceOver with combined labels on every card and control, and meets WCAG AA contrast throughout. If something is hard to use with an assistive technology, please tell us — that is a bug and we will fix it.